As travelers begin to take to the skies again, airport e-commerce platform Grab and in-airport food and retail delivery leader AtYourGate have come together to provide contactless ordering and delivery for passengers at airports.
Airports will be able to help customers maintain social distancing by offering them the flexibility to order from their own devices and have their food and other purchases delivered to their gate while waiting for their flight. Guests will be able to order across terminal and security lines, enabling a wider choice of dining and retail options.
Jeff Livney, Chief Experience Officer at Grab, said: “At this difficult time, our goal is to make the experience at airports less stressful for travelers who have concerns about taking flights again. The way we all dine and shop at airports going forward is going to change, and I hope that our platform will help to alleviate anxiety for those who do start to travel again.”
“The existence of new, safety-focused dining and retail options such as contactless delivery service will be a vital component of the passenger’s expectations when they return to air travel,” said PJ Mastracchio, Founder and CEO of AtYourGate. “With this partnership we have combined the best available technology with world-class customer service and safety standards to offer safe alternatives to traditional shopping methods and dining inside the airport.”
The service will be available to airports across North America, and the technology is expected to be offered in further markets in the future. Grab’s platform is available in over 50 airports in 4 countries and has processed over 5 million contactless orders. AtYourGate operates in 9 airports in the United States and has delivered over 100,000 orders to hungry airport guests.