Jet2.com has been recognised with one of the travel industry’s most prestigious accolades after receiving the 2025 Exceptional Service Award from Feefo—one of only 33 businesses globally to achieve the honour and the only airlineto make the list.
Feefo, a leading reviews platform that collects verified customer feedback, awarded the honour to Jet2.com in recognition of its consistent three-year improvement in customer service, including a high review reply rate and response time. The airline received an average customer rating of 4.6 out of 5 from more than 3,000 reviews in the past year.
Jet2.com has worked with Feefo for the past seven years, allowing customers to rate their service experience directly via links in their booking confirmations, helping to build transparency and trust through genuine feedback.
Jet2.com also picked up a Gold Trusted Service Award, while its sister brand Jet2holidays—the UK’s largest tour operator—earned the Platinum Trusted Service Award for the fourth year running, with an impressive 4.8 rating from over 7,000 reviews.
Tony Wheble, CEO at Feefo, commented on the trio of wins: “Jet2.com should be particularly proud of the Exceptional Service Award. It’s given to only a small group of businesses who show genuine dedication to improving customer experience. Jet2holidays’ continued Platinum status shows consistency at the highest level. We’re proud to support their efforts in building customer trust.”
Steve Heapy, CEO of Jet2.com and Jet2holidays, added: “We are delighted to win not just one, but three Feefo awards this year. Being named the only airline to receive the Exceptional Service Award is a real honour and a credit to our incredible teams, who go above and beyond every day to make customers feel like VIPs. Our customer-first strategy puts people at the heart of everything we do, and this recognition proves it’s working.”
The awards highlight Jet2’s continued investment in service excellence, even as the travel industry recovers from recent turbulence. As Jet2.com and Jet2holidays maintain their customer-first approach, these awards serve as both a milestone and a motivator in their ongoing commitment to delivering exceptional travel experiences.