EVA Air, Taiwan’s leading independent airline, has once again ranked highly among AirlineRatings.com’s “Top 25 Safest Full-Service Airlines for 2026”.

This marks the airline’s 13th consecutive year of earning a place among the website’s global ratings for the safest airlines worldwide. EVA Air is also the only carrier from Taiwan to be selected among the world’s top ten safest airlines, this year ranking in eighth place overall, highlighting its long-term commitment and outstanding achievements in flight safety.

Since its founding in 1989, EVA Air has maintained an outstanding safety record with no major accidents. From the beginning, the airline has consistently prioritised flight safety and exceptional service, earning awards and accolades from organisations around the globe year after year.

“Flight safety is the most important and non-negotiable core value of EVA Air,” said EVA President Clay Sun. “Being recognised by AirlineRatings.com for 13 consecutive years is the greatest encouragement and honour for all our employees who have consistently upheld a strong safety culture and rigorously implemented standard operating procedures. We will continue to enhance our safety management systems and strengthen risk prevention mechanisms to provide passengers with the safest and most reliable flying experience.”

AirlineRatings.com is an internationally recognised aviation rating organisation. Its evaluation criteria cover a wide range of stringent indicators, including flight safety records, fleet age, international safety audits, pilot training, maintenance standards, and operational management, ensuring a high level of professionalism and credibility.

The results of the safety evaluation not only affirm EVA Air’s efforts in flight safety but also encourage all employees of EVA Air to continue to uphold the highest standards, forge ahead, and continue to move towards the goal of being the safest airline in the world. The airline continues to upgrade and improve its services; these efforts and investments are part of EVA’s commitment to making passengers’ flying experiences more comfortable and enjoyable.

Travellers can learn more about EVA’s award-winning services, its global route system and book flights at www.evaair.com.

EVA Air, Taiwan’s leading independent airline, unveiled its fourth-generation Premium Economy Class seats with an industry-leading seat pitch of 42 inches.

It was presented today during the “Focus on Evolution: Taking Off with Heart” launch event at Evergreen Aviation Technologies Corporation’s No. 4 Hangar. Presided over by EVA Air President Clay Sun, the event showcased the airline’s latest seat design. This is the first time the airline has introduced the new Premium Economy Class on the Boeing 787-9, elevating the design concept from an “upgraded economy” standard to a “business-class-like” experience. The airline aims to offer a refined and comfortable cabin experience, strengthening its comprehensive three-class service offerings.

“As the world’s first airline to launch Premium Economy Class, EVA Air has consistently focused on innovation driven by passenger needs and setting industry trends. The fourth-generation seats retain the core philosophy of previous generations while enhancing comfort, fashion, and functionality, showcasing our commitment to service innovation and attention to detail” said EVA Air President Clay Sun. “The Boeing 787-9 aircraft featuring the new Premium Economy Class will initially serve the Taiwan Taoyuan International Airport (TPE)-Jakarta (CGK) route, with future deployment on flights from Taiwan Taoyuan International Airport (TPE) to Munich (MUC), Milan (MXP), direct flights to Vienna (VIE), and on the Day flight to San Francisco (SFO) in the future” he added.

The new Premium Economy Class features 28 seats arranged in a 2-3-2 configuration. The cradle motion recline mechanism allows the seat cushion to slide forward and upward simultaneously, creating a comfortable recline equivalent to 8 inches while preserving space for the passenger behind. Each seat is equipped with the industry-leading 15.6-inch high-resolution widescreen monitors in Premium Economy Class and a multi-function entertainment system controller. The tray table includes a holder for personal devices, and the seats are fitted with 110V AC and USB combo power outlets to meet modern passengers’ diverse needs.

The new design emphasises enhanced privacy with side privacy panels on the headrests and built-in reading lights. The headrests, armrests and footrests are upholstered in premium leather, delivering a luxurious and comfortable experience. Ample storage spaces in the armrests, seatback compartments, and dedicated bottle holders make it convenient for passengers to store and access personal items. A wheelchair-accessible armrest on aisle seats ensures that flight attendants can assist passengers with special needs.

EVA Air was the first airline to introduce Premium Economy Class, then known as Evergreen Deluxe Class, in 1992. This innovative addition revolutionised cabin services by offering a new class between Economy and Business and reshaping the industry landscape. The seats featured a 38-inch pitch, significantly larger than standard Economy Class, and were the first to come equipped with personal TV systems. EVA Air’s continued enhancements to Premium Economy Class have earned numerous accolades from Skytrax, including awards for “World’s Best Premium Economy Class Airlines,” “World’s Best Premium Economy Class Airline Catering, ” and “Best Premium Economy Class Airline Seats.”

EVA Air is enhancing its service with a new collaboration with the renowned British brand HUNTER. Passengers in Premium Economy Class on long-haul routes to the U.S., Canada, and Europe departing from Taipei will receive an olive-green amenity kit, while return flights offer an oatmeal brown version. The stylish, outdoor-functional design includes a detachable strap for versatile wear and comes with HUNTER-brand lotion and lip balm for a refreshing long-haul skincare experience.

EVA Air continues prioritising high-quality and environmentally-friendly service items, including pillows and double-sided blankets for superior comfort, exclusive high-quality headphones, and customised tableware created in collaboration with Italy’s century-old brand, Guzzini. Bamboo fibre eco-friendly napkins further demonstrate EVA Air’s commitment to sustainability. The premium service line-up also features Royal Laurel Class toiletries, deep grey velvet slippers, and gourmet mixed nuts and dried fruits to elevate the passenger experience.

EVA Air, Taiwan’s leading independent airline, has achieved a major milestone in its sustainability journey by debuting on the DJSI Emerging Markets Indices.

Due to its leadership and commitment to sustainable practices, the airline secured the highest Environmental, Social, and Governance (ESG) score in the global aviation sector in the 2024 S&P Global Corporate Sustainability Assessment.

The Dow Jones Sustainability Indices are globally recognised benchmarks for responsible investing, assessing companies across environmental, social, and governance dimensions. Over 13,000 companies from 62 industries participated in the evaluation this year. Among the 61 airlines assessed, EVA Air stood out as the top performer, recognised for its comprehensive and well-executed ESG strategies.

“EVA Air was ranked No. 1 in the global airline industry in this year’s S&P Global Corporate Sustainability Assessment and, for the first time, was selected as a constituent of the DJSI Emerging Markets Index,” said President Clay Sun. “This recognition highlights the outstanding performance of our ESG initiatives and the dedicated efforts of all our employees. We remain committed to taking concrete actions to uphold ESG principles, delivering long-term value for both society and our company,” he added.

EVA Air’s inclusion in the DJSI Emerging Markets Indices is a testament to its achievements in corporate sustainability governance. The airline excelled in the environmental and social categories, ranking first in Transparency & Reporting, Risk & Crisis Management, Supply Chain Management, Environmental Policy & Management, Energy, Packaging, Climate Strategy, Transportation Safety, Customer Relations, and Privacy Protection.

As part of its commitment to decarbonisation, EVA Air has been actively integrating Sustainable Aviation Fuel (SAF) into its operations. In August 2023, the airline operated a passenger flight from Tokyo Haneda (HND) to Taipei Songshan (TSA) using SAF with a 40% blend. Most recently, on December 16 2024, SAF with a 30% blend was used on a flight from Incheon (ICN) to Taoyuan International Airport (TPE), reducing approximately 14,000 kilogrammes of carbon dioxide emissions. These initiatives exemplify EVA Air’s dedication to environmental responsibility through concrete action.

EVA Air’s continuous focus on ESG initiatives has earned widespread recognition. In 2024, the airline was honoured at the Taiwan Corporate Sustainability Awards (TCSA) with the Top 10 Sustainability Exemplary Companies Award, the Platinum Award for Transportation Industry – Sustainability Reporting Category, and four individual performance awards. Additionally, EVA Air received a Bronze Class for Sustainability Reporting at the 7th Global Corporate Sustainability Awards (GCSA).

Looking ahead, EVA Air remains committed to advancing sustainability through innovation and collaboration. Through impactful ESG actions, the airline strives to significantly contribute to the sustainable development of the global aviation industry and society.

EVA Air, Taiwan’s leading independent airline, has officially launched its 24/7 customer service, offering around-the-clock support exclusively in English and Chinese.

This makes EVA Air the first airline in Taiwan to provide this innovative service. Passengers can call their local EVA Air customer service line anytime for assistance in English or Chinese while existing support in local languages will continue to be available during regular service hours.

This new 24/7 bilingual service marks a major step forward in EVA Air’s efforts to provide timely and professional assistance to passengers around-the-clock, ensuring a smoother and more secure travel experience.

As part of EVA Air’s ongoing commitment to enhancing passenger experience, the airline introduced an AI chatbot in traditional Chinese in 2019. The chatbot is capable of answering over 500 frequently asked questions, from bookings and flight schedules to baggage allowances and airport information. The airline plans to expand its live chat service in additional languages to offer even more support options for passengers.

To further improve customer experience when calling the EVA Air customer support line, the airline implemented the GENESYS system in 2022, adding a “virtual queue” feature. Passengers can now opt for a callback, allowing the system to hold their place in line so that a representative can return their call in the original queue order, significantly reducing hold times.