At the heart of Florence’s cultural and design scene sits Hotel Calimala, a boutique property where heritage meets modern elegance. At the helm is Angela Focareta, General Manager and rising leader within Italy’s independent hospitality scene.
With over 18 years of experience and a career that spans London and Florence, Angela’s path is defined by passion, perseverance, and a talent for both operations and inspiration.
Born into a family-run B&B and educated at London Business School, Angela brings a unique perspective—balancing the warmth of traditional hospitality with the innovation of global hotel management. Since joining Milu Holding in 2016, she has progressed from Front Desk Manager to overseeing two properties as General Manager, while contributing to group strategy in her broader leadership role.
We spoke with Angela about her journey from receptionist to GM, her approach to evolving guest expectations, and the strategic goals guiding Hotel Calimala into its next chapter.
What inspired you to pursue a career in hotel management?
My early exposure to hospitality through our family B&B had a profound impact on me. I saw firsthand how personal service and genuine care could transform a stay into a lasting memory. That sense of purpose stayed with me.
Later, studying and working in London deepened my understanding of the global hospitality landscape and helped me realise just how dynamic this industry could be. I was especially drawn to the opportunity to create meaningful guest experiences while developing and leading high-performing teams.
What continues to inspire me is the constant evolution of the field—and the chance to grow alongside it.
How do you balance emerging trends and evolving guests’ preferences?
The key is to stay curious and guest-focused. I constantly monitor new industry trends through reports, events, and digital forums, but I also listen closely to what guests are telling us through feedback and behaviour.
We blend innovation with timeless service values. Whether it’s integrating technology, enhancing wellness offerings, or introducing local cultural experiences, we aim to add value—not just novelty. The focus is always on creating memorable, tailored stays that feel modern but rooted in authenticity.
Looking back, is there anything you would have done differently?
If I could go back, I would have sought more practical experience earlier in my academic journey. The classroom provided a strong foundation, but real-world challenges are what refine your instincts.
That said, I’ve made the most of every opportunity and continue to learn through daily experience. Every role I’ve taken has brought new lessons, and I wouldn’t be the leader I am today without those moments.
What defines your management style?
My leadership style is a blend of collaboration, inspiration, and empowerment. I focus on building strong relationships and creating a team culture that’s open, inclusive, and performance-driven.
I lead by example, setting high standards while remaining approachable and empathetic. Regular feedback, clear communication, and continuous development are central to my approach. My goal is to foster a positive, forward-thinking environment where people feel motivated to give their best—and are proud of the results we achieve together.
What are your strategic goals and vision for the hotel, and how does that integrate into the hotel group’s aims?
Our primary goal at Hotel Calimala is to elevate guest satisfaction through innovation, personalised service, and operational excellence. We’re investing in curated experiences that reflect both emerging travel trends and local identity—whether that’s hyper-local dining, exclusive art collaborations, or smart technology to enhance convenience.
Operationally, we aim to streamline workflows and introduce new efficiencies without compromising the boutique, human-centric feel that defines our brand.
All of this supports Milu Holding’s broader mission: to deliver exceptional value, foster a culture of innovation, and stand out as a collection of distinctive, design-led hotels. We’re not just following trends—we’re helping set them.
What advice would you give to someone starting out?
Take every opportunity to learn—whether it’s from your manager, a guest, or a housekeeping colleague. Rotate through departments. Understand the entire guest journey. That broad perspective will make you a better leader.
Build relationships. Hospitality is a people business, and your network will shape your growth. Be adaptable, stay curious, and never stop developing your skills.
And finally, love what you do. When you’re passionate, it shows—in your service, your decisions, and your team. Hospitality offers an incredibly rewarding career if you approach it with sincerity and purpose.