American Airlines is continuing to elevate the customer experience in Chicago with bold investments in premium customer experiences for Chicago travellers, and plans to open a new, expanded Admirals Club® lounge at Chicago O’Hare International Airport (ORD) Concourse L.
Spanning more than 10,000 square feet, the new lounge will eventually replace the existing lounge in Concourse L, giving customers more space to relax during their travel journey.
The lounge will feature local design elements that reflect the vibrant community of Chicago, as well as sweeping airside views via floor-to-ceiling windows that overlook the runway. Customers can expect the same signature design elements they see in updated lounges today, including distinct zones — a.k.a. “neighbourhoods” — that feature their own unique offerings designed to suit travellers’ needs.
“We’re helping customers at ORD connect to the world with more than 500 flights daily and we want to offer a premium experience from start to finish,” said Heather Garboden, American’s Chief Customer Officer, who announced the news this morning at the 2026 Choose Chicago Annual Meeting. “The new Admirals Club® lounge will offer more seating and upgraded amenities and fully reflect the standards our customers expect when visiting one of our lounges.”
American has deep roots in Chicago and continues to expand its presence at ORD. Over the past year, the airline grew its Chicago network by more than 180 destinations, and this spring break, American will operate more than 500 peak daily departures. With Admirals Club® lounges in each concourse, as well as a Flagship® lounge between Concourses H and K, American is focused on making the journey as comfortable as possible throughout its entire ORD footprint.