Jet2.com has been named a Which? Recommended Provider for the tenth year in a row, after topping the consumer champion’s annual survey of short-haul airlines once again.
The leading leisure airline is the only UK airline to receive coveted Which? Recommended Provider 2025 status from Which? this year, after travelling customers gave Jet2.com the highest customer score out of all the short-haul airlines surveyed.
The survey of airlines by Which? is based on feedback received from almost 8,000 travellers who were asked to rate their experiences of flying in the last year against a range of criteria. This criteria included customer service, booking process, value for money, punctuality, boarding experience, seat comfort, food and drink, cabin cleanliness and environment, and last-minute cancellations.
The airline scored particularly well for customer service, receiving an impressive five stars out of five. Commenting on its customer service under a sub headline of ‘choose Jet2 if you can’, Which? said: “Jet2.com’s unique selling point is its customer service… Jet2 is much more likely to have staff around to help out and let you know what’s going on.”
Further praise was also received for the company’s commitment to delivering exceptional customer service from a customer who said: “At every contact point, whether that’s phoning up, checking in, at the gate, or on board, the default attitude is ‘how can I help you and make your trip easier?”
In the categories for booking process, cleanliness and value for money, Jet2.com received a score of four stars. Jet2.com was the top airline in the survey for the lowest rate of last-minute cancellations.
This latest accolade continues Jet2.com and Jet2holidays’ track record of achieving recognition from the consumer champion. In addition to this latest success, it means that Jet2’s brands are recognised as a Which? Recommended Provider in seven categories in total. These are: Beach and Resort Holiday Providers, Tailor-Made Holiday Providers, Family Holiday Providers, Solo Holiday Providers, City Breaks (Jet2CityBreaks), Villas and Holiday Lets Abroad (Jet2Villas) and Airlines (Jet2.com).
Steve Heapy, CEO of Jet2.com and Jet2holidays, said: “We are extremely proud to have been named a Which? Recommended Provider for ten years in a row, which is a clear demonstration of our continued industry leadership when it comes to providing the very best customer service. As well as once again proving that Jet2.com is the leader when it comes to delivering VIP customer service, we are the only UK airline to receive this accolade for 2025, which is something we know makes a huge difference to customers. This recognition, based on the views of paying customers, is testament to the hard work and dedication of our brilliant colleagues who go above and beyond to look after our customers. The list of accolades we have received from Which? means that customers and independent travel agents know they can trust and rely on us to go the extra mile when it comes to looking after them, and we know that this is a game-changer when it comes to deciding on who to book their next holiday with.”