SAP Concur has announced a major wave of AI enhancements at GBTA Chicago 2026, introducing smarter tools designed to make business travel and expense management faster, clearer and far less stressful for travellers, delegates and finance teams.
The headline update is a new AI‑assisted delegates dashboard, a unified workspace that pulls bookings, approvals and expenses into one place — cutting time spent resolving issues by up to 25% . Instead of jumping between emails and multiple systems, delegates can now manage everything from a single screen while AI highlights priorities and suggests next steps .
SAP Concur also introduced AI‑powered meeting management, allowing organisers to plan meetings simply by chatting with Joule, SAP’s AI assistant. It can recommend destinations, flag price spikes and even pull hotel room‑block proposals directly into Concur, removing the need for separate tools .
For travel managers, new leakage reporting combines Concur Travel and Amex GBT data to reveal unmanaged spend and off‑channel bookings — improving compliance, duty of care and supplier negotiations . Meanwhile, centralised disruption management brings real‑time alerts, self‑service trip changes and live support into one in‑app experience, helping travellers stay informed and productive when plans change .
Finance teams benefit from an AI‑assisted approval manager that highlights high‑risk expense submissions and provides clear AI reasoning, spending trends and approval history — making reviews faster and more accurate .
These updates build on SAP Concur’s long‑standing use of AI and its position as the global leader in travel and expense management software, holding 48.1% market share in 2025 .
Together, the new capabilities reflect SAP Concur’s push toward a more intelligent, connected travel ecosystem — one where routine admin is automated, disruptions are easier to manage, and organisations gain clearer visibility over every trip and every pound spent.
