As millions of UK travellers prepare to take to the skies this festive season, the UK Civil Aviation Authority has shared critical advice to ensure smooth journeys and stress-free holidays.
With passenger numbers expected to rival and even exceed pre-pandemic figures, it’s vital to be well-prepared and aware of your rights.
Key Seasonal Tips from the UK Civil Aviation Authority
Lithium Battery Safety: Familiarise yourself with your airline’s specific policies on lithium batteries, as they pose a serious fire risk. Remember, power banks and spare batteries must be in your cabin bag, with a maximum of two extra batteries allowed.
Explosive Materials: If travelling with Christmas or New Year party items, be aware that party poppers are banned, while Christmas crackers can be carried in their original packaging.
Special Assistance: Inform your airline in advance if you require special assistance and arrive early at the airport.
Flight Delays: If your flight is delayed, your airline should provide food and drink, and accommodation if delayed overnight.
Flight Cancellations: In the event of a cancellation, passengers should be offered a refund or alternative travel arrangements at the earliest opportunity, including flights on other airlines. Airlines should look after passengers until the new flight departs.
Self-Arranged Travel: If the airline fails to make suitable arrangements, passengers can make their own arrangements and reclaim costs, ensuring receipts are kept and expenses are reasonable.
Baggage Allowance: Check your baggage allowance and contents in advance to avoid unexpected fees or relinquishing personal goods at the airport. Airlines have weight allowances, and safety restrictions may limit liquids and prohibit certain items.
Compensation for Lost Luggage: The airline is responsible for lost or damaged luggage, with compensation dependent on the value of items, subject to international limits. Report issues at the airport and keep the Property Irregularity Report.
Escalating Complaints
Dispute Resolution: If dissatisfied with an airline’s response to a complaint, contact the relevant Alternative Dispute Resolution provider. If the airline is not signed up to ADR, escalate the concern to the UK Civil Aviation Authority’s Passenger Advice and Complaints Team.
Air Travel Guide: Refer to the Department for Transport’s Air passenger travel guide for rights and responsibilities.
Last-Minute Travel Tips
ATOL Protection: Ensure your package holiday is ATOL protected for support and financial help if the travel company ceases trading. Check ATOL protection using the Check for ATOL tool on ATOL.org.
Credit Card Bookings: Use a credit card for bookings when possible for additional protection under Section 75 of the Consumer Credit Act.
Travel Insurance: Take out travel insurance as soon as you book to protect against various issues such as missed transport and medical emergencies. Ensure your cover meets your needs.
Passport Validity: Verify that your passport is valid for your travel dates. For EU travel, it must be issued less than 10 years before your arrival date and valid for three months from the last day of your holiday. Check your passport’s validity on GOV.UK.
For detailed information on these tips and more, visit the UK Civil Aviation Authority’s website. Safe travels!