Two out of three business travellers trust email over social media for important travel updates

ByTravelling For Business

November 16, 2016

The majority of business travellers would rather receive an email instead of an update on social media if they face travel disruption new research has found.

Only 12% of UK business travellers want to hear about travel disruption updates on social media whilst 66% would rather receive an email, the research from Egencia, the business travel arm of Expedia, has shown.

The results show that although business travellers worldwide like to share travel tips over LinkedIn and Twitter, they trust email more for travel disruption updates. The survey of more than 6000 business travellers globally showed that 66% would prefer to hear directly from their travel provider via email about a service disruption than hear about it over social media.

But the research showed that when it comes to sharing travel tips, more than half of UK business travellers prefer to use social media to share recommendations with colleagues.

Lodging tips and ground transportation were ranked as the most important, followed by restaurant recommendations and then airlines.

With the launch of the new Egencia app for Apple Watch and Android Wear, business travellers can now simply tap their smartwatch to get real-time travel updates and contact a travel consultant directly.