U.S. Customs and Border Protection is cancelling previously approved Electronic System for Travel Authorization (ESTA) applications after identifying errors linked to the photographs submitted during the application process, according to new guidance issued to travel operators.
Travellers are being warned that ESTA approvals may be revoked if the image uploaded is a photograph of the traveller’s passport photo page, rather than an original, up-to-date photograph taken at the time of application.
US authorities have reiterated that the ESTA application requires a live facial image that meets standard photo requirements. Applications found to contain passport images instead are being cancelled, even if they were previously approved.
Industry sources are strongly advising travellers to verify the status of their ESTA before travelling to the United States and to reapply immediately if it has been cancelled for any reason.
The warning is particularly important for cruise passengers, as guests required to hold a valid ESTA at embarkation will be denied boarding if their authorisation is invalid or has been withdrawn. This applies not only to cruises calling at US ports, but also to travellers entering the US by air or land prior to joining a cruise.
Airlines and cruise operators are required to verify ESTA status before allowing passengers to travel, meaning cancelled authorisations may only come to light at check-in if travellers have not checked in advance.
What travellers should do now
Passengers planning travel to the US under the Visa Waiver Program are advised to:
• Ensure the photo submitted with their ESTA application is an original, recent photograph taken specifically for the application
• Avoid uploading scans or photos of passport photo pages
• Check their ESTA status online before travel
• Reapply immediately if the ESTA has been cancelled
Travellers can check the status of their ESTA or submit a new application via the official website at esta.cbp.dhs.gov.
With US entry requirements under increasing scrutiny, travel experts warn that even small application errors can result in denied boarding, delays or missed travel, making advance checks essential for anyone heading to the US in the coming weeks.