Why you should book an airport travel concierge and what they do

ByAndrea Thompson

October 27, 2023
“CONSERVUS” meaning keeper of the keys. The French word for concierge, a person who took care of the royal families from the Middle Ages and essentially went on to look after hotels and now airports.“CONSERVUS” meaning keeper of the keys. The French word for concierge, a person who took care of the royal families from the Middle Ages and essentially went on to look after hotels and now airports.

“CONSERVUS” meaning keeper of the keys. The French word for concierge, a person who took care of the royal families from the Middle Ages and essentially went on to look after hotels and now airports.

Whether you are travelling alone, or in a group for business or pleasure, an airport concierge could be of benefit. Each traveller is unique as to their travel requirements, but the services offered should include a memorable and stress-free experience from start to finish and save time in the long run.

Having worked for HNWs and celebrities, an airport concierge is a must to help assist with a stress-free travel experience. From previous experience a dedicated passenger profile is completed allowing them insight and knowledge of the passengers’ personal requirements. When time is of the essence you need someone whom you can trust will act swiftly and implement any changes in itineraries effectively with no disruption to the traveller.

The VIP service should provide total discretion for the traveller using private lounges away from the airport crowds. This service is essentially used by VIPs, CEOs, celebrities, and dignitaries with the added benefit of offering a higher level of service at the airport, comfort and peace of mind for their EA/PA’s if they are not being accompanied at the airport.

The agents meet the passenger kerbside with a porter to assist with luggage and then taken to the airline counter, once check in is complete they are then transported through the airport on a buggy or via secret passageways thus bypassing the queues through security, passport control and directly to the lounge where they can relax and enjoy the drinks and snacks prior to boarding.

Depending on the departure time and class of travel they will accompany the traveller to the departure gate/aircraft door after all the other passengers have boarded.

Private jet customers have a slightly difference experience and should expect a terminal to tarmac service. Upon arrival at the private jet terminal, they are seamlessly transported through passport control and security and then dropped at the steps of their awaiting jet with a porter to assist with the loading of luggage and any paperwork as required.

Once at their destination they are met, luggage collected from the carousel, transported through immigration, assisted with any paperwork or flight connections, and lastly delivered to their waiting car or other mode of transport. There will be no language barrier in any country.

Because tax refunds have changed since Brexit, the concierge will know and understand all local procedures to obtain the refund prior to departure.

In conclusion if you have a frequent traveller under strict time constraints this would be a perfect option for them. On the other hand this service can be used by anyone at a cost but especially good for elderly, nervous or children travelling on their own or just a treat for yourself.