London City Airport has reported a significant milestone in its efforts to enhance passenger experience, announcing a remarkable 50 per cent reduction in security queue times following the installation of new CT scanners.
Since the deployment of next-generation CT security scanners in April 2023, London City Airport has become the first major airport in the UK to fully integrate this advanced technology. These scanners enable passengers to breeze through security without the hassle of removing laptops and liquids from their hand luggage.
The UK Department for Transport (DfT) had mandated all major airports to transition from 2D screening technology to CT security scanners by June 2024, signalling an end to the era of “tiny toiletries, although this has subsequently been extended to June 2025. While some airports, including Gatwick, Heathrow, and Manchester welcomed the extensions to this deadline, London City Airport has achieved full compliance well ahead of schedule.
Alison FitzGerald, interim co-CEO and COO at London City Airport, expressed pride in the airport’s commitment to delivering a seamless and efficient travel experience for passengers. She highlighted the positive impact of the CT scanners rollout, particularly as the airport gears up for the upcoming summer holiday season.
In addition to the technological advancements in security screening, London City Airport is undergoing a £12 million modernization project for its departure lounge. This renovation includes expanded seating areas, new dining options, an enhanced duty-free and retail zone, and improved restroom facilities, further enhancing the overall passenger experience.
Furthermore, London City Airport has observed a shift in passenger demographics, with over half now travelling for leisure and to visit friends and family. This transformation reflects the airport’s evolving role as not only a business hub but also a leisure travel destination.
With airlines like BA CityFlyer and Aurigny expanding their services to include popular holiday destinations, and ITA Airways launching new routes to Rome, London City Airport is poised to offer travellers convenient and enjoyable connections from the heart of London to a wide array of exciting destinations.