United Airlines has enhanced passenger convenience with the introduction of its innovative Preferred Seat Waitlist feature, designed to streamline the seat selection process for travellers.
This latest offering aims to alleviate the frustration of customers who encounter unavailability of their desired seat types during booking.
Accessible through the carrier’s mobile app, the feature enables passengers to submit requests for their preferred seat type, empowering them to tailor their travel experience to their preferences. Should the requested seat type become available, customers will receive automatic assignment and notification of their new seat assignment.
The flexibility of the feature allows travellers to specify preferences for window or aisle seats, as well as coveted options such as exit rows or bulkhead seats. This complimentary service enhances passenger control over their seating arrangements, promoting greater comfort and satisfaction throughout their journey.
United Airlines prides itself on being the first and only US airline to offer this innovative feature, further solidifying its commitment to enhancing the passenger experience. The introduction of the Preferred Seat Waitlist aligns with the carrier’s ongoing efforts to innovate and adapt to the evolving needs of its customer base.
In addition to the Preferred Seat Waitlist, United Airlines recently implemented changes to its boarding process, adopting the ‘WILMA’ method to expedite passenger boarding. This method prioritises boarding in the order of window, middle, then aisle seats, resulting in efficiency gains.
As United Airlines continues to innovate and prioritize passenger comfort, the introduction of the Preferred Seat Waitlist underscores the carrier’s dedication to enhancing the travel experience for all customers, reaffirming its position as a leader in the aviation industry.