Tucked within the UNESCO Biosphere Reserve of Baa Atoll, The Westin Maldives Miriandhoo Resort is a destination where wellness, design, and oceanfront tranquillity converge.
At the helm of this idyllic property is Vijay Kumar, a seasoned hotelier whose career journey—from finance to five-star hospitality—embodies adaptability, strategic leadership, and a passion for people.
With nearly two decades of experience, Vijay now leads one of the Maldives’ most respected wellness resorts. His approach is both data-driven and deeply human, blending Marriott’s global standards with a guest-centric, people-first philosophy. Under his leadership, the resort has enhanced its operational agility, embraced smart technologies, and delivered on Westin’s core promise: to leave guests feeling better than when they arrived.
We caught up with Vijay to learn more about his unexpected entry into the industry, his belief in thoughtful innovation, and how he’s guiding The Westin Maldives Miriandhoo Resort to exceed the expectations of today’s discerning travellers.
What inspired you to pursue a career in hotel management?
Initially drawn in by the energy and variety of hotel life, I stayed because hospitality offered a unique blend of business strategy and human connection. The chance to shape memorable guest experiences and lead empowered teams continues to inspire me daily.
How do you balance emerging trends and evolving guests’ preferences?
At The Westin Maldives Miriandhoo Resort, we focus on personalisation and meaningful engagement. Guest feedback is a powerful tool, and we listen carefully—using it to adapt thoughtfully.
We embrace innovation selectively, ensuring every new idea enhances the experience without compromising authenticity. Whether it’s integrating wellness-inspired menus, smart-room features, or small, unexpected touches, our goal is to remain relevant while staying true to our values.
Looking back, is there anything you would have done differently?
If I could go back, I would have made the transition into operations earlier. It’s where my natural leadership style and problem-solving mindset thrive. That said, I value every stage of my journey—each experience, challenge, and detour helped shape the person and leader I am today.
What defines your management style?
My leadership style is participative and people-first. I believe in listening closely, staying connected to both the team and the guest experience, and fostering a culture where everyone feels heard and empowered.
I lead by example, set clear expectations, and focus on small, thoughtful actions that build trust, loyalty, and high performance.
What are your strategic goals and vision for the hotel, and how does that integrate with the hotel group’s aims?
Our strategic goals focus on two key areas: guest excellence and operational innovation.
We’re positioning The Westin Maldives as a leader in personalised, wellness-focused hospitality. From integrating smart technology and AI tools to streamlining operations and supporting team development, our efforts align with Marriott’s broader goals of sustainable growth, brand loyalty, and service excellence.
What advice would you give to someone starting out?
Start at the ground level—reception, housekeeping, food & beverage. Every role builds understanding.
Stay curious, remain humble, and always be open to feedback. Hospitality is about people—so learn to listen, anticipate needs, and lead with heart.
With patience, consistency, and a willingness to grow, success will follow.