Authorities in Dubai and Abu Dhabi have issued coordinated directives instructing hotels to extend stays for guests unable to depart due to ongoing travel disruptions.
The measures are designed to protect international visitors affected by flight cancellations and airspace closures, ensuring they are not left without accommodation during the current exceptional circumstances.
Dubai orders continuity of stay
The Dubai Department of Economy and Tourism issued a formal directive requiring hotels to allow affected guests to extend their stays under the same terms as their original bookings.
Properties have been instructed to prioritise guest welfare and ensure accommodation continuity. Hotels are not to require travellers to vacate rooms if they are unable to leave the country or immediately settle extension costs.
According to local media reports, hotel operators must notify the department in cases where guests are unable to pay, providing details of the original booking period, extension duration and any operational challenges encountered.
Officials said the directive aligns with broader government efforts to provide full support and assistance to international visitors during the current situation.
Abu Dhabi confirms government will cover costs
In Abu Dhabi, the approach goes further. The Department of Culture and Tourism Abu Dhabi issued a circular instructing hotels to extend guest stays until travellers are able to depart, confirming that the government will cover the cost of extended accommodation.
“In light of the current circumstances and given that some guests have reached their check out date but are unable to travel for reasons beyond their control, you are kindly requested to extend their stay until they are able to depart,” the circular stated.
Hotels have been directed to submit invoices directly to the department for reimbursement.
The twin directives reflect a coordinated UAE-wide response aimed at maintaining stability in the tourism sector while prioritising visitor welfare.
For business travellers and international tourists stranded by regional airspace closures and cancelled flights, the measures provide reassurance that accommodation will remain available without immediate financial pressure.
Authorities framed the policy as part of broader efforts to safeguard the UAE’s reputation as a reliable and visitor-focused destination, even during periods of regional uncertainty.