RwandAir Shifts Heathrow Operations to Terminal 4 to Enhance Customer Experience

ByTravelling For Business

April 10, 2024
RwandAir has announced the relocation of its operations at Heathrow Airport to Terminal 4, aiming to elevate the customer experience for passengers traveling to and from Rwanda.RwandAir has announced the relocation of its operations at Heathrow Airport to Terminal 4, aiming to elevate the customer experience for passengers traveling to and from Rwanda.

RwandAir has announced the relocation of its operations at Heathrow Airport to Terminal 4, aiming to elevate the customer experience for passengers traveling to and from Rwanda.

The move, described as part of a broader initiative to enhance airport operations, is expected to offer improved convenience and efficiency for travellers.

The decision to shift terminals comes as part of a series of changes introduced by Heathrow Airport’s operators to streamline operations and optimize services amidst the bustling environment of the airport.

Having commenced flights from Heathrow Airport in October 2020, RwandAir previously operated from London Gatwick since 2017. With the relocation to Terminal 4, the African airline seeks to further enhance its presence and service offerings at one of the world’s busiest airports.

RwandAir currently provides six direct flights per week to Kigali, a frequency set to increase to daily operations starting from April 29th. The route is serviced by A330 aircraft equipped with 30 fully flat business class seats and 244 seats in economy class, ensuring a comfortable and convenient travel experience for passengers across all cabin classes.

Premium customers traveling to Rwanda’s capital will now have access to the Plaza Premium Lounge at Terminal 4, featuring amenities such as freshly prepared hot and cold food, a fully stocked bar, and shower facilities for added comfort and convenience.

Simon Rickman, RwandAir’s Regional Manager for the UK and EU, expressed optimism about the benefits of the terminal relocation, stating, “The relocation to Terminal 4 will improve our operations and customer service, as we prepare to operate daily flights from Heathrow starting 29 April.” He highlighted the enhanced accessibility of every gate at Terminal 4, promising a seamless travel experience with reduced walking times for passengers.

In addition to its operations at Heathrow, RwandAir expanded its route network by launching nonstop flights to France last year, introducing a thrice-weekly service between Kigali and Paris CDG, further solidifying its presence in key international markets and offering passengers more travel options.