Hilton is setting a new standard for corporate travel by becoming the first global hotel group to automate the integration of virtual card payment details into its property management system—eliminating manual processing and delivering a more secure and seamless experience for business travellers worldwide.
The solution, developed in collaboration with Conferma, a global leader in virtual payment technology, will be rolled out across thousands of Hilton properties, transforming how business travellers check in and settle payments. The integration addresses long-standing pain points associated with virtual corporate credit cards, which previously relied on outdated systems such as email or fax to share payment details with hotels.
Now, bookings made through Conferma’s platform will generate a unique virtual card number, which is securely transmitted directly into Hilton’s property management system via API—ensuring a faster, more secure, and fully digital check-in process.
“As the first global hotel group to adopt this pioneering solution, Hilton is proud to lead the way in redefining the customer experience,” said Frank Passanante, senior vice president, Global Head of Sales & HRCC, Hilton. “Our new API integration will elevate our service by enabling effortless check-ins, giving our corporate guests a smoother arrival and ensuring they feel valued from the moment they walk through our doors.”
The shift comes amid a growing preference for virtual cards in business travel, which offer improved fraud protection, better expense control, and easier reconciliation. According to industry data, 79% of travel buyers believe single-use virtual cards are highly effective in preventing fraud by external threats such as hackers or lost physical cards.
Jason Lalor, CEO of Conferma, said: “Together with Hilton, we are transforming the way corporate hotel payments are handled. This partnership takes virtual card technology to the next level—providing a secure, seamless experience that removes friction for travellers, travel managers, and finance teams alike.”
The integration is already being welcomed by key industry players, including National Corporate Housing and American Express Global Business Travel, who say the technology simplifies operations across the board.
“Guests enjoy a flawless check-in, and our agents spend less time chasing credit card authorisations,” said Carmen Stinson, managing director at National Corporate Housing. “It’s a win for everyone involved.”
“This solution gives business travellers more flexibility and security,” added Sébastien Bardin, vice president of Product Management at Amex GBT. “It also allows travel managers to maintain better control over spend, without sacrificing the quality of the travel experience.”
With this industry-first rollout, Hilton is not only embracing digital transformation but positioning itself at the forefront of next-generation corporate travel, where convenience, compliance and customer care converge.